FAQ
Questions, answered.
The things clients ask most — about ordering, delivery, returns, and how we verify every piece.
Orders & payment
Cash on delivery, mada, Visa, Mastercard, and Tamara installments. Card and Tamara payments are processed securely by our payment partner.
Yes — choose Tamara at checkout to split your purchase into interest-free payments. Availability depends on the order amount, and Tamara confirms your plan on its own page.
Card and Tamara orders are confirmed as soon as payment completes; cash-on-delivery orders are confirmed by our team before dispatch. You’ll receive an email at every step.
You can check out with just your phone or email — we verify it with a one-time code. Setting a password afterwards is optional and makes sign-in faster.
Shipping & delivery
Across Saudi Arabia, the UAE, and the wider GCC. Delivery options and timing are shown at checkout for your address.
Once your order ships you’ll receive the tracking number by email, and you can follow every step from your order page under My orders.
Each delivery option at checkout shows its own estimate in business days, calculated for your address.
Returns & refunds
Delivered items can be returned within the window shown on our returns page — the full policy, step by step, lives there.
Sign in, open My orders, choose the delivered order, and request the return from its page. We approve it and arrange a courier pickup or share drop-off instructions.
After your pieces pass inspection, the refund is issued to your original payment method. Cash-on-delivery refunds are arranged by our team.
Authenticity & condition
Yes — every piece is inspected and authenticated by our specialists before it is listed. Authenticity is the foundation of the house.
Each listing carries an honest condition grade, and anything worth knowing — from original tags to visible wear — is noted on the piece’s page before you buy.
Yes. Pieces are photographed individually and in detail — what you see is the exact piece you receive; most are one of a kind.